Bots don’t care if you live or die

The best approaches to automation don’t automate everything. Where processes are automated, exceptions are bound to happen. And when those exceptions happen it’s important that humans are able to address them…especially when the life and death of humans are concerned.

When too much is automated, humans lose skill and vigilance. They become less responsive and less capable when things go badly. It’s for this reason that responsibly-built airplanes automate less than they can, and in fact intentionally build friction into their processes.

A bot doesn’t care if we live or die, succeed or fail. That’s why a robust approach to hyperautomation must consider, not just whether a process CAN be automated, but also whether and the extent to which it SHOULD be.

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