As a result of digitization (converting analogue to digital information) and digitalization (deploying processes that make use of digital information) congnitive load has INCREASED, not decreased.
The speed that information travels today means that just being able to keep up is a competitive advantage. But the result for humans is more communication channels, more meetings, and more demands. Burnout is a real thing. I’ve seen people change jobs as a way of declaring ‘email bankruptcy’ — they have become so under water and so overwhelmed that the only way to escape is to leave their job entirely and start fresh somewhere else.
Hyperautomation is not a technology. It is a change in culture where everyone is empowered to automate anything that can be. The democratization of software development made possible by no-code and low-code platforms is vital to realizing that vision.
Hyperautomation is most frequently cited as a solution to business problems. And it is. But it is more importantly the solution to a very real HUMAN problem: how to survive and thrive in the face of digital transformation.